*{outline:none;}

html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {font-family:"Open Sans",sans-serif !important ;
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
}

.thread-body{font-family:"Open Sans",sans-serif !important ;}
body,
input,
select,
textarea {
 font-family:"Open Sans",sans-serif ;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}

hr{border:none;}
/*--hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}--*/
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: pointer;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a, .link {
  color:#d43a30;
  text-decoration: none;
  display: inline-block;
 
}
a:hover, .link:hover {
  
    margin-bottom: 0;
    cursor: pointer;
	text-decoration:none;
}
h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}
h3 {
  font-size: 16px;
}
h2, .subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  display: none;
}
.faded {
  color: #666;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}
#msg_warning, .warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
}
#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}
#msg_info { margin: 0; padding: 5px; margin-bottom: 10px; color: #3a87ad; border: 1px solid #bce8f1;  background-color: #d9edf7; }
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 15px;
  padding: 7px 16px 7px 16px;
  text-align: center;
  color: #fff;
  text-decoration: none;
  position: relative;
  cursor: pointer;

}
.button:hover {
  background-color: #111;
  color: #fff;
  text-decoration:none;
}
.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
    text-decoration:none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #91bd09;
    text-decoration:none;
}
.green.button:hover {
  background-color: #749a02;
    text-decoration:none;
}
.blue.button,
.blue.button:visited {
  background-color: #00AEEF;
}
.blue.button:hover {
  background-color: #0299d2;
}
body {
  background: url('../images/page_bg.png') top left repeat-x #c8c8c8;
}
#container {
  background: #fff;
  width: 840px;
  margin: 0 auto;
  box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}
#header {
  position: relative;


}
#logo {
    height: 100%;
}
#header #logo img { 
  width: 52px; 
  vertical-align: middle;
}
.valign-helper {
    height: 100%;
    display: inline-block;
    vertical-align: middle;
}
#header p {
 
  margin: 0;
  padding: 10px 0 0;
  text-transform: capitalize;
  color:#6f6f6f;
}
#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url('../images/nav_bg.png') top left repeat-x;
  border-top: 1px solid #aaa;
 /* box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);*/
  white-space: nowrap;
}
#nav li {
  margin: 0;
  padding:0px 15px 0px 0px;
  list-style: none;
  float:left;
}
#nav li a {
  display: inline-block;
  width: auto;
  text-align: center;    padding:11px 14px 11px 14px; font-size:15px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}
#nav li a.active,
#nav li a:hover {
  background-color: #dbefff;
  color: #000;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
}
#nav li a.home {
  background-image: url('../images/icons/home.png');
}
#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}
#nav li a.new {
  background-image: url('../images/icons/new.png');
}
#nav li a.status {
  background-image: url('../images/icons/status.png');
}
#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}
/*--#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 450px;
}--*/
div#content{min-height: 421px;}
#footer {
  text-align: center;
  font-size: 11px;
  color: #333;
  display: inline-block;
  width:100%;
}
#footer a {
  color: #fff; 
}
#footer p {font-size:13px;
  margin: 10px 0 0 0; 
}
#footer #poweredBy {
  display:none;
  //width: 126px;
  padding-top:10px;
  height: 23px;
  outline: none;
  //text-indent: -9999px;
  margin: 0 auto;
  //background: url('../images/poweredby.png') top left no-repeat;
  background-size: auto 20px;
  border:0px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
 
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}
#landing_page h1, #landing_page h2, #landing_page h3 {
  
}
/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
    margin-top: 10px;
    width: 49.7%;
    display: inline-block;
    box-sizing: border-box;
    vertical-align: top;
}
.category-name {
    display: inline-block;
    font-weight: 400;
    font-size: 120%;
}
.featured-category i {
    color: rgba(0,174,239, 0.8);
    text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
    display: inline-block;
    vertical-align: middle;
}
.article-headline {
    margin-left: 34px;
}
.rtl .article-headline {
    margin-left: 0;
    margin-right: 34px;
}
.article-teaser {
    font-size: 90%;
    line-height: 1.5em;
    height: 3em;
    overflow: hidden;
}
.article-title {
    font-weight: 500;
}
.faq-content .article-title {
    font-size: 17pt;
    margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required, span.required {
 /*-- font-weight: bold;--*/
 padding-bottom: 6px;     font-size: 14px;
display: inline-block;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
    table-layout: fixed;
}
#ticketForm > table td {
    width: 160px;
}
#ticketForm > table td + td {
    width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
    display: block;
  margin-top: 20px;
  padding:0px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0,0,0,0.3);
  background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
}
.rtl #clientLogin {
    background-position: 5% 50%;
}
#clientLogin .instructions {
    display:table-cell;
    padding-left: 2em;
    padding-right:90px;
	line-height: 22px;
}
.rtl #clientLogin .instructions {
    padding-left: 0;
    padding-right:0;
    padding-right: 2em;
    padding-left:90px;
}
#clientLogin p {
  clear: both;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}
#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}
#clientLogin input[type=text],
#clientLogin input[type=password] {
    padding:6px 12px;  
    margin-bottom: 15px;
	margin-top: 6px;
}
#clientLogin input[type=submit] {
    padding: 3px 10px;
 
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0,0,0,0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}
.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}
.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}
.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}
.Icon.otherTicket, .Icon.apiTicket  {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}
#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color:#e08219;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
    font-size: 70%;
}
.active.state {
    font-weight: bold;
}
.well{border-radius:0px; box-shadow:none; border: 1px solid #eaeaea;}
.search.well {
    padding: 10px;
    background-color:#f7f7f7;
    margin-bottom: 10px;
    margin-top:15px;
}
.infoTable {

}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height:18px;
  margin-left:5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth + .external-auth {
    margin-top: 4px;
}

a.external-sign-in {
    text-decoration: none;
}
.external-auth-box {
    vertical-align: middle;
    border-radius: 4px;
    border: 1px solid #777;
}
.external-auth-icon {
    display: inline-block;
    color: #333;
    width: 30px;
    padding: 5px 10px;
    border-right: 1px solid #ddd;
}
.external-auth-name {
    color: #333;
    width: 100px;
    padding: 5px 10px;
    line-height:30px;
    font-size: 11pt;
}
img.sign-in-image {
    border: none;
    max-height: 40px;
    max-width: 200px;
    width: auto;
    height: auto;
}
.login-box {
    width:40%;
    display:table-cell;
    box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
    padding:15px;
}
.rtl .login-box {
    box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
}
.flush-right {width:80%; text-align: right; margin-top: 22px;
}
.flush-left {
    text-align: left;
}
.sidebar {
    margin-bottom: 20px;
    margin-left: 20px;
    width: 215px;
}
.rtl .sidebar {
    margin-left: 0;
    margin-right: 20px;
}
.sidebar .content {
    padding: 10px; border: 1px solid #C8DDFA; background: #F7FBFE;
}
.sidebar .content:empty {
    display: none;
}

.sidebar section .header {
    font-weight: bold;
    margin-bottom: 0.3em;
}
.sidebar section + section {
    margin-top: 15px;
}
.search-form {
    padding-top: 12px;
}
.searchbar .search,
.search-form .search {
    display: inline-block;
    width: 400px;
    border-radius: 5px;
    border: 1px solid #ccc;
    padding: 5px 10px;
    box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
}

.searchbar .search {
    width: 100%;
    box-sizing: border-box;
    margin-bottom: 10px;
}
.bleed {
    margin: 0 !important;
    padding: 0 !important;
}
.row {
}
.span4 {
    display: inline-block;
    width: 29.5%;
    margin: 0 1%;
    vertical-align: top;
}
.span8 {
    display: inline-block;
    width: 66.0%;
    margin: 0 1%;
    vertical-align: top;
}
.truncate {
    display: inline-block;
    width: auto;
    max-width: 100%;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
    color: initial !important;
    text-decoration: none;
}
table.custom-data {
    margin-top: 10px;
}
table.custom-data th {
    width: 25%;
}
table.custom-data th {
    background-color: #F4FAFF;
    padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
    border-bottom: 2px solid #ddd;
    border-bottom: 2px solid rgba(0,0,0,0.15);
    font-weight: bold;
    background-color: white;
}
#ticketInfo h1 {
    padding-bottom: 10px;
    margin-bottom: 5px;
   
}
#ticketInfo h1 small {
    font-weight: normal;
}
.thread-entry {
    margin-bottom: 15px;
}
.thread-entry.avatar {
    margin-left: 60px;
}
.thread-entry.response.avatar {
    margin-right: 60px;
    margin-left: 0;
}
.thread-entry > .avatar {
    margin-left: -60px;
    display:inline-block;
    width:48px;
    height:auto;
    border-radius: 5px;
}
.thread-entry.response > .avatar {
    margin-left: initial;
    margin-right: -60px;
}
img.avatar {
    border-radius: inherit;
}
.avatar > img.avatar {
    width: 100%;
    height: auto;
}
.thread-entry .header {
    padding: 8px 0.9em;
    border: 1px solid #ccc;
    border-color: rgba(0,0,0,0.2);
    border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
    position: relative;
}

.thread-entry.response .header {
    background:#dddddd;
}
.thread-entry.avatar.response .header:after {
    border-left: 7px solid #dddddd;
    margin-right: 1px;
}

.thread-entry.message .header {
    background:#C3D9FF;
}
.thread-entry.avatar.message .header:before {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 8px solid #CCC;
}
.thread-entry.avatar.message .header:before {
    border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 7px solid #c3d9ff;
    margin-left: 1px;
}

.thread-entry .header .title {
    max-width: 500px;
    vertical-align: bottom;
    display: inline-block;
    margin-left: 15px;
}

.thread-entry .thread-body {
    border: 1px solid #ddd;
    border-top: none;
    border-bottom:2px solid #aaa;
    border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0,0,0,0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
    padding: 0px 2px 15px;
    margin-left: 60px;
}
.type-icon {
    border-radius: 8px;
    background-color: #f4f4f4;
    padding: 4px 6px;
    margin-right: 5px;
    text-align: center;
    display: inline-block;
    font-size: 1.1em;
    border: 1px solid #eee;
    vertical-align: top;
}
.type-icon.dark {
    border-color: #666;
    background-color: #949494;
}
.thread-event img.avatar {
    vertical-align: middle;
    border-radius: 3px;
    width: auto;
    max-height: 24px;
    margin: -3px 3px 0;
}
.thread-event .description {
    margin-left: -30px;
    padding-top: 6px;
    padding-left: 30px;
    display: inline-block;
    width: 642px;
    width: calc(100% - 95px);
    line-height: 1.4em;
}
.thread-event .type-icon {
  position:relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}
#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
}

.freetext-files {
    padding: 10px;
    margin-top: 10px;
    border: 1px dotted #ddd;
    border-radius: 4px;
    background-color: #f5f5f5;
}
.freetext-files .file {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
    padding-top: 0.2em;
}
.freetext-files .title {
    font-weight: bold;
    margin-bottom: 0.3em;
    font-size: 1.1em;
}

/* --- custom styles -----*/


p, h1, h2, h3, h4, h5, h6{
    font-family: "Open Sans",sans-serif !important;
}
#container {
    width: 100% !important;
    background-color: rgb(255,255,255) !important;
	padding-bottom:40px;
	min-height: 562px;
}
#header {
    margin: auto;
    padding-top:6px;
    
    border-left: 0px solid #fff !important;
    border-right: 0px solid #fff !important;
   
    background-color: rgb(255,255,255) !important;
    box-shadow: inset 0 0px 0px 0px rgba(0,0,0,0.0) !important;
}
div#header p a{color:#ec7d00 !important;}
div#header p a:hover{color:#d43a30 !important; text-transform:none;     border: none;}
#nav {
    border: none !important;
	background-color: transparent;
    background: transparent;
  
    margin: auto !important;	
    border-radius:0px;
  
    display: block !important;
	height:auto; padding:0px; 
}
#nav li a.active, #nav li a:hover {
  border-radius:0px;
  text-decoration:none;
    
background-color: #e08219 !important;
    color: #fff;
}
#nav li a {
    color: #fff;
}
.button, .button:visited, .green.button, .green.button:visited {
    background-color: #c32c22 !important;

}
.blue.button, .blue.button:visited
{
	 background-color:#de7c0f !important;
}
/*--#content {
    display: block !important;
    margin-left: auto !important;
    margin-right: auto !important;
    width: 90% !important;
}--*/
h1 {
   color: #e08219;
    font-size:22px;
	font-weight:600;
    padding: 25px 10px 10px 0px;
}
#landing_page {
    color: #666666 !important;
    font: normal 13px "Open Sans",sans-serif !important;
	margin-bottom:100px;
}
h3 {
    color: #d43a30 !important;
    font: bold 18px "Open Sans",sans-serif !important;
}
#landing_page p {
    color: #666666 !important;
    font: normal 14px/22px "Open Sans",sans-serif !important;
}
#landing_page #new_ticket, #landing_page #check_status, .front-page-button {
  /*--  width: 295px;
    padding-left: 75px;--*/
}
#footer {
    color: #fff !important;
    font: normal 12px "Open Sans",sans-serif !important;
    padding-top: 20px;
    padding-bottom: 20px;
    background-color:#2b2b2b !important;
}
input, select, textarea {
    background-color: #fff;
    border: 1px solid #ccc;
    border-radius:0px;
   
    color: #555;
    font: normal 14px "Open Sans",sans-serif !important;
    font-size: 14px;
    line-height: 1.7;
    padding: 6px 12px;
	height: 38px;
   
}
#clientLogin {
    background: none !important;
    border: solid 0px #fff !important;
    box-shadow: none !important;
}
#clientLogin input[type=submit] {
    background-color: #ec9432 !important;
    border-radius:0px;
    color: #fff !important;
    cursor: pointer;
    font: 15px "Open Sans",sans-serif !important;
    height: auto;
  padding: 7px 16px 7px 16px;  
   border:none; 
}

#clientLogin input[type=submit]:hover{}


.instructions a{
	color:#d43a30;
}
.instructions a:hover{color:#ec9432;}


/*-----styles-----*/
.nav-block #nav li a{background-image:none !important;}
hr{margin:0px; padding:0px;}
p{line-height:22px;}
input, select, textarea{border-radius:0px;}
table{width:100%; margin-bottom: 6px;}
.nav-block{  padding:0px 0px 0px 0px ; margin-top:5px;   background: #d43a30 !important;}
.user-dropdown{display: inline-block;}
.user-dropdown .dropbtn {background-color:transparent;  color:#e08219;  padding:10px 0px;  font-size: 16px;  border: none; text-transform:capitalize;}
.user-dropdown .dropdown {position: relative;  display: inline-block;}
.user-dropdown .dropdown-content {display:none;  position: absolute;  background-color:#e08219;  min-width: 160px;  box-shadow: 0px 8px 16px 0px rgba(0,0,0,0.2);
 z-index: 1; right:15px; padding-top: 6px; padding-bottom: 6px;}
.user-dropdown .dropdown-content a {color:#fff;  padding:8px 16px;  text-decoration: none;  display: block; text-align: left; border:none;}
.user-dropdown .dropdown-content a:hover {background-color: #ca710e; }
.user-dropdown:hover .dropdown-content {display: block;}
.user-dropdown:hover .dropbtn {background-color:transparent; text-transform:ca;}
.user-dropdown .dropbtn img{width:30px;}
.dropdown-content::before{position: absolute; top: -6px; right:7px; display: inline-block; border-right: 7px solid transparent;
border-bottom: 7px solid #e08219; border-left: 7px solid transparent;  border-bottom-color: #e08219; content: '';}

.ind-new-ticket .pull-right {margin-right:40px;}
.ind-ticket-status .pull-left {margin-left:40px;}
#landing_page .ind-new-ticket p, #landing_page .ind-ticket-status p{font-size:13px !important; padding: 3px 0px 5px 0px;}

.content-head{margin-bottom:40px;}
.form-control{width:100%; border-radius:0px; height:38px;}
label{font-weight:400; padding-bottom:1px; font-size:14px;}


 h3{border: none; border-bottom: 1px solid #e2e2e2; margin-bottom:10px; color: #504b4b; font-weight:600 !important;  padding: 0px 0px 6px 0px;
position: relative;  background: transparent; font-size:18px !important;}
h3:before {position: absolute; background: #d43a30; height: 2px;  content: ''; width: 50px; bottom: -2px; left: 0;}


.btn-primary{padding: 8px 22px; margin: 0px; height: auto; font-size: 14px; border-radius: 0px; background-color: #ea9224 !important; color: #fff !important;
font-weight: 600 !important;  border: solid 1px #e88f20 !important;box-shadow: none; width: auto; text-transform: uppercase;}
.btn-primary:hover, .btn-primary:focus, .btn-primary:active{padding: 8px 22px;  margin: 0px; height: auto; font-size: 14px; border-radius: 0px; background-color: #d27500 !important;
color: #fff; font-weight: 600 !important;  border: solid 1px #d27500 !important; box-shadow: none;}

.btn-default{padding: 8px 22px;  margin: 0px;  height: auto;  font-size: 14px;  border-radius: 0px;  background-color: #696b6f !important;  color: #fff !important;
font-weight: 600 !important;  border: solid 1px #696b6f !important;  box-shadow: none; text-transform: uppercase;    width: auto;}
.btn-default:hover, .btn-default:focus, .btn-default:active {padding: 8px 22px; margin: 0px; height: auto; font-size: 14px; border-radius: 0px; background-color: #4d5056 !important; color: #fff;
font-weight: 600 !important;   border: solid 1px #4d5056 !important; box-shadow: none;}

.butt-block{background:#f3f3f3;  padding: 18px 18px;  display: inline-block;   width: 100%;   margin-top: 30px;}
.butt-block .btn-primary{float:left;}
.butt-block .btn-default{margin-left:10px; float:left;}

.inn-bt-gray{background-color: #696b6f ;  color: #fff !important; border: solid 1px #696b6f ;}
.inn-bt-gray:hover{color: #fff ; border: solid 1px #696b6f ; background-color: #4d5056 ;}

.states{padding:10px 22px; margin: 0px; height: auto; font-size: 14px; border-radius: 0px; background-color: #ea9224 ; color: #fff ;}
.states:hover{background-color: #d27500;}
.states a{color: #fff; font-weight:600 !important;}
.states i{color: #fff; }
.states small{font-size:100%;}

.select2-container .select2-selection--single{height:38px !important;}
.select2-container--default .select2-selection--single{border-radius:0px !important;}
.select2-container .select2-selection--single .select2-selection__rendered{padding-top: 4px !important;}
.select2-container--default .select2-selection--single .select2-selection__arrow{ top: 0px !important;   height: 38px !important;}


#msg_error{padding: 12px 10px 12px 36px;  margin-bottom: 20px; border: 1px solid #ead2d0; font-size: 13px; height:auto; margin-top:15px;}
#msg_notice{padding: 12px 10px 12px 36px;  margin-bottom: 20px; border: 1px solid #c9e0c7; font-size: 13px; height:auto; margin-top:15px; background-color:#eefbed;}

table caption{background: transparent !important; border: none !important; font-weight: 400 !important; padding: 7px 0px; font-size: 14px;}
table thead th {background-color: #5c5e61 !important;  color: #fff !important; padding:5px 10px!important; font-size:14px !important; font-weight:600 !important;}
table thead th a {color: #ffffff !important; font-size: 13px !important; font-weight: 600 !important;}
table tbody td {font-size: 13px !important;  padding: 8px 7px !important;}
#content a:focus, a:hover { margin-bottom:0px;}


.cont-info label{width:100%;}
.cont-info input{width:100%;}
.opennew-ticket{margin-bottom:20px;}
.table-responsive{border:none !important;}


.clear-fillter-text a{color:#d43a30; padding: 10px 0px;}

.open-textemail{padding-bottom:20px;}
.open-textemail .fotm-group{display:block;}
.open-textemail label{float:left !important; display:inline-block; padding:0px 10px 0px 0px;}
.open-textemail  h6{font-size:14px; color: #333333; font-weight: 600;}

.ticket-basic h3{margin-bottom:15px;}
.ticket-basic label{float:left !important; display:inline-block; padding:0px 10px 0px 0px;}
.ticket-basic  h6{font-size:14px; color: #333333; font-weight: 600;}
.ticket-basic .form-group{display:block;}
.ticket-basic .infoTable{margin-top:20px;}

#ticketForm .col-sm-4.form-group#issue_details{width:100% !important;}
.ticket-info .action-button{border: 1px solid #696a6f; background-color: #696a6f; font-size: 14px; border-radius:0px; background-image:none;
color:#fff !important; padding: 8px 18px; font-weight:400;}
.ticket-info .action-button:hover{background-color: #4d5056; border:solid 1px #4d5056;}
.ticket-info .org-bt{border: 1px solid #ea9224; background-color: #ea9224; }
.ticket-info .org-bt:hover{border: 1px solid #d27500;  background-color:#d27500; }

.thread-entry.message .header{border-radius: 0px; border: 1px solid #eaeaea; background-color:#f1f1f1; border-bottom: none; padding: 10px;
font-size:13px;} 
.thread-entry.message .header b{text-transform:capitalize; font-weight:600;}
.thread-entry.message .thread-body{border-radius: 0px; border: 1px solid #eaeaea; border-bottom:solid 1px #eaeaea; font-size:14px;} 

#reply h2{padding-bottom: 12px; font-size: 15px; font-weight: 600; color: #d43a30;}
#reply p em{font-size:13px;}
#reply{border: 1px solid #e2e2e2;}
#reply .filedrop .dropzone{border-radius:0px;}
#reply .filedrop{padding-bottom: 22px;}
#reply .btn-default{margin-bottom:10px;}

.ticket-h1{width:100%; display:block; margin: 0px 0px 10px 0px;}
.timezone .action-button{border: 1px solid #696a6f; background-color: #696a6f; font-size: 14px; border-radius:0px; background-image:none;
color:#fff !important; padding: 8px 13px; font-weight:400; margin-left: 0px;}
.timezone .action-button:hover{background-color: #4d5056; border:solid 1px #4d5056;}